Forwarding your phone will send callers to another recipient. If you are out-of-office, you can forward your calls to someone else.
If you want to permanently forward your calls to a receptionist, you should set up call delegation instead. Using call forwarding to bypass the approval process for delegation is a violation of the Acceptable Use Policy.
You should not set up call forwarding to forward calls to your personal cell phone. Instead, use the Zoom app software client on your cell phone to receive calls.
To enable forwarding:
- Press the button under Cfwd (Edge B20) or Forward (Edge E220)
- Choose the line to forward, if you have multiple lines
- Choose the condition to forward calls under
- Always - always forward the line
- No Answer - forward the call only if you don't pick up
- Busy - forward the call only if you are busy or on another call
- Enter the phone number to forward calls to
- Press the button under Enable to start forwarding
- Press the button under Cfwd (Edge B20) or Forward (Edge E220)
- Choose the enabled line to stop forwarding
- Choose the condition to stop forwarding calls for
- Press the button under Disable to immediately stop forwarding calls